Drivir Standard

1. The Pick Up

Once you have accepted a ride, go directly to the pick up location. Don't delay! Remember, the passenger can see where you are on the map and how long it takes you to get to them. If there is an inexcusable delay, the passenger will be agitated even before they get into the car. This is already a bad experience for the passenger. If there is a legitimate reason for the delay, call the passenger immediately and let them know about the delay. On arrival, greet the passenger and apologize for the lateness. Remember, even if it wasn't your fault, a sincere apology to the passenger goes a long way.

Go as close to the pick up location as possible. Make it easy for the passenger to find you. If there is nowhere safe and legal to stop, call the passenger and let them know, and tell them exactly where they can find you. If the pick up location is on a busy street and you are on the opposite side, make a u turn to get closer to the passenger.

It is always safe for you, as well as your passengers, if you wear a mask. However, on arrival, make sure to lower your mask so the passenger can match your face with your picture in their app.

Greet them with a smile and tell them who you are there to pick up. Ask them the name of their driver. If it is possible, you should get out the car and open the door for them. If they are disabled or elderly, ask them if they need help entering the vehicle. Do Not start to help them or even touch them without their permission.

Help them with any heavy packages they have. Remember, if you take control of the loading and storing of large or heavy packages, it will prevent passengers from damaging your vehicle. Plus, passengers will see this as a 5 star service.

Your car should be clean and smelling great! However, make sure the fragrance is not TOO strong. This might cause the passenger some discomfort.

Your personal hygiene should be up to par! Your hygiene and personal appearance has a lot to do with how your passengers view you. It also reflects the quality of service you deliver to your passengers. Your attire must be clean and neat. Don't wear strong perfume or cologne and you must be free from any offensive odor. You want your passengers to respect you and the service you provide.

Set the temperature in your car to a comfortable level. This means, not too hot and not too cold. Passengers who use the Drivir app have the right to determine the temperature level in the vehicle. You should ask them if the temperature in the vehicle is to their liking and if not, set it so it is.

Offer to connect their phone or music device to the vehicles stereo system via Bluetooth or USB connection. Ask them if they have any music or radio station preferences. Passengers who use the Drivir app have the right to determine the type of music and the volume of the music during their ride. Making sure the passenger enjoys their ride is your responsibility.

Passengers choose the route. Passengers using the Drivir app have the right to choose the route to their destination. If the passenger tells you a route to take you must take that route. This will help to avoid any dispute with pricing and also make the passenger feel safe.

Make sure you have travel packs of tissue, wipes, and antibacterial gel for passengers. This shows passengers you are considerate and adds to the overall comfort and convenience of the ride.

Don't speed, step on the brake suddenly, or weave in and out of traffic. This will cause the passenger to feel unsafe. Speed up and brake gradually and smoothly. Once the passenger enters your vehicle, it is your job to make sure they have a safe and comfortable experience.

Stay off the phone! Passengers find it unsafe, annoying, and down right disrespectful when drivers are on their phones while driving. Unless it is a real emergency, don't use your phone during a ride.

Leave it up to the passenger to start the conversation. Besides a pleasant greeting, for example, "How are you doing today," leave it up to the passenger to start the conversation. Some passengers may want to talk while some may not. If they want a conversation, then it is polite to engage with them as long as it is safe to do so. However, try not to engage in controversial topics such as politics and religion. You don't want the conversation to escalate into a heated discussion. If they don't want to talk, be quiet and allow them to enjoy the ride.

Always be respectful! Passengers using the Drivir app expect courtesy and respect from their drivers. Be mindful of how you speak to them. Don't flirt with nor criticize your passengers. Don't allow conversations to escalate in a negative way. Always be positive, cheerful, and friendly. You want respect from your passengers so show them respect as well. Remember, this is how you earn your money.

Find the most convenient drop off spot for your passengers. Show your passengers that you are considerate of their needs. Find a spot that is safe and legal to drop them off. If the drop off location is on a busy street and you are on the opposite side, try to make a u turn so you can drop them off closer.

If the drop off location is unfamiliar to your passenger, don't leave them stranded! If when you get to the drop off location the passenger seems confused or not sure if they are at the correct address, allow them to remain in your vehicle until they have figured out the details of their destination. This makes the passenger feel safe, which is your responsibility as their driver.

At the drop off, help the passenger with any heavy packages or bags. It is courteous to help passengers with their belongings if they might be heavy or difficult to remove from the vehicle. You can also make sure large or heavy items don't damage your vehicle upon exiting.

Help passengers who are elderly or have physical disabilities. Drop them off as close to their destination as possible. You might have to drive into a drive way or parking lot. Ask them if they need any help getting out of the vehicle. Do Not start to help them or even touch them without their permission. Try to ensure that each and every passenger leaves your vehicle having had a pleasant and safe ride.